In January 2020, the World Health Organization (WHO) declared the outbreak of a new coronavirus disease as a Public Health Emergency of International Concern. It affected all countries and caused enormous damage to people and their economies with devastating consequences including loss of lives, incomes and jobs, poverty, hunger, inequalities, and social unrest. The Sri Lankan business sector including banks and financial companies were forced to find new business models and strategies to face the crisis. Kanrich has taken a wide range of measures to deal with the crisis effectively. On the one hand, as a socially responsible business entity, it has introduced targeted measures not only to keep the staff and customers safe but also to contain the spread of the virus. On the other hand, Kanrich has stepped up its efforts to minimize the adverse economic effects on the staff, consumers and investors.

a) Make sure the workplaces are clean and hygienic
b) Surfaces (e.g. desks and tables) and objects (e.g. telephones, keyboards) need to be wiped with
disinfectant regularly
c) Promote good respiratory hygiene in the workplace
d) Display posters promoting respiratory hygiene. Combine this with other communication measures such as offering guidance from occupational health and safety officers, briefing at meetings and information on the intranet etc.
e) Ensure that disposable face masks or paper tissues are available at the workplaces, for those who develop a runny nose or cough at work, along with closed bins for hygienically disposing of them.
f) Promote regular and thorough hand-washing by employees and customers
• Put sanitizing hand rub dispensers in prominent places around the workplace. Make sure these dispensers
are regularly refilled.
• Display posters promoting hand-washing.
• Make sure that staff and customers have access to places where they can wash their hands with
soap and water.

a) Temperature check of the Employees before entering the office premises.
b) Advice employees to wear a face mask inside and outside the office at all times.
c) Advice employees to consult national travel advice before going on business trips.
d) Brief employees that if COVID-19 starts spreading in the community anyone with even a mild cough or
low-grade fever (37.3 C or more) needs to stay at home or work from home.
e) Encourage online Zoom meetings rather than face to face meetings.
f) Maintain required distance amongst staff.

a) Temperature check of the Customers before entering the office premises.
b) Record Customer details before entering the office premises.
c) Maintain required distance between the customers and the staff members.
d) Advice Customers to wash hands and sanitize frequently.

a) A Covid-resistant business strategy
b) Diversification of products
c) Re-boosting the recovery process to collect unpaid loans during the lockdown
d) Introducing Debt Moratorium for borrowers
e) Capital mobilization